Cancellation Policy
Effective Date: 14-11-2024
At The Sweet Home, we aim to provide reliable and flexible service. This Cancellation Policy describes the conditions and procedures for canceling services or bookings on our platform.
1. Cancellation by Users
If you need to cancel a service or booking, please adhere to the following conditions:
- Property Listing Cancellation: If you have listed a property and wish to cancel, you may do so directly through your account. Please note that any fees paid for listing services shall be refunded, if cancellation is done within 48hours of listing.
- Booking Cancellations: For property bookings, cancellation requests must be submitted at least [Insert Minimum Notice Period, e.g., 48 hours] prior to the scheduled date to be eligible for any refunds, where applicable.
2. Cancellation by The Sweet Home
The Sweet Home reserves the right to cancel any service or booking under certain conditions, such as:
- Non-compliance with our Terms of Service
- Verified complaints about property misrepresentation or fraudulent activity
- Other unforeseen circumstances affecting the service quality
In such cases, we will notify you promptly and, where applicable, provide a full refund.
3. Refunds for Cancellations
For cancellations eligible for refunds:
- User-Initiated Cancellations: Refunds, if applicable, will be processed according to the terms in our [Refund Policy].
- Platform-Initiated Cancellations: If The Sweet Home initiates the cancellation, we will refund any applicable fees directly to your original payment method within [Insert Processing Time, e.g., 7-10 business days].
4. Non-Refundable Circumstances
Please note that certain services, such as promotional listings and featured property placements, are non-refundable once purchased, even in the event of cancellation.
5. Contact Us
For questions regarding cancellations or if you need further assistance, please reach out to:
The Sweet Home Team
contact@thesweethome.in
[Insert Contact Address]